SHIPPING & RETURNS

Shipping Policy

All products ship via USPS with tracking included.  If you have purchased a piece currently in inventory, it will ship within 1-2 days of payment receipt.  All custom orders will ship within 2-3 weeks of payment receipt. Production of custom orders starts when payment has been submitted.

Return & Exchange Policy

We will gladly accept returns for a full refund on all unused products, custom orders not included. Items being returned must show no signs of wear and be smoke and perfume free. Returns must be submitted within 14 days of receiving your order.  Once we receive your returned item, we will review the transaction and submit a refund. 

 

Any return or exchange requests submitted outside of the time period stated above are considered a final sale.  Custom orders and all sale items are final sale.

 

Please note that all shipping fees are non-refundable and return shipping fees are the responsibility of the customer.  Using a trackable shipping method is recommended when sending your item(s) back as we are not responsible for any returns that have been lost in the mail. 

We will always do everything we can to make sure that you are happy with your transaction but we reserve the right to refuse a return or exchange if any of the above conditions have not been met. 

© 2020 by mae linnaea 

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